How do I connect a printer to Wi-Fi?

Open the printer’s wireless/network menu, select your Wi-Fi (SSID), enter the password, then add the printer in your device’s settings.

Why is my printer showing offline?

Confirm the printer and computer are on the same Wi-Fi, clear queued jobs, set the correct default printer, and restart devices if needed.

How do I add a printer to Windows or Mac?

On Windows: Settings → Bluetooth & devices → Printers & scanners → Add device. On macOS: System Settings → Printers & Scanners → + and choose your printer.

Printer Setup – Device Care Hub

Complete Your Printer Setup in Just a Few Seconds

This quick step helps us identify your printer and provide the most suitable setup guidance. No downloads or long wait times.

We’re Almost There — Just a Quick Step

Printer Setup Guidance

Device Care Hub provides clear, brand-neutral notes to help you connect and use your printer with confidence.

Start Chat for Guidance

Printing not starting or paper not feeding — follow guided checks

Printer appears offline or not detected — connection steps

New printer setup on Windows, Mac, or Chromebook — step-by-step

Connect a printer to Wi-Fi, router, or mobile hotspot — secure linking tips

Compatible software options & setup notes (brand-neutral)

Paper-jam messages — safe clearance guidance

Device sees the printer but won’t print — queue & settings review

Network or USB printer linking — basic connection checks

General alerts & status lights — what they mean and next steps

Independent consultation only — no repairs, no remote access, no warranty services, and no brand affiliation.