How do I connect a printer to Wi-Fi?

Open the printer’s wireless/network menu, select your Wi-Fi (SSID), enter the password, then add the printer in your device’s settings.

Why is my printer showing offline?

Confirm the printer and computer are on the same Wi-Fi, clear queued jobs, set the correct default printer, and restart devices if needed.

How do I add a printer to Windows or Mac?

On Windows: Settings → Bluetooth & devices → Printers & scanners → Add device. On macOS: System Settings → Printers & Scanners → + and choose your printer.

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Device Care Hub – Unable to Setup Printer

ISSUE: UNABLE TO COMPLETE PRINTER SETUP

Here are the reasons, why

Driver or Software Issue

Outdated or missing drivers are a common cause of setup failure, especially after system updates.

Ensure the power cable is fully plugged in on both ends.
Check if Printer have any unwanted light flashing.
Is the printer screen showing any error code or warning icon?
Install the driver or let your OS auto-install it from Device Manager.

Start Chat with Lyra — Step-by-step Instructions

Network or Wi-Fi Problem

Ensure the printer is connected to the correct wireless network. Avoid guest or restricted networks.

Cable Connection or Hardware Reset

Check that cables are properly connected. Restart the device and ensure no hardware errors are displayed.

Firewall or Security Blocking Printer

Disable temporary firewalls or antivirus tools that may prevent network printer detection or communication.

Queue / Spooler not clearing

Clear stuck print jobs from the queue and restart the Print Spooler service (Windows) before retrying.

USB / Ports

Try a different USB port/cable and avoid unpowered hubs to ensure steady communication.

Lyra
Live Expert – Available 24/7 for setup help